QVC Where do all the customer returns go, and end up ?

OK QVC, you buy it , use it for thirty days and if your not happy, send it back for a refund

Surely they must loose out, not QVC, not the Customers but the suppliers

Where do all the returns go ?, surely they cant resell them as new

So where does all these returns end up ? ( APART FROM QVC WAREHOUSE RETURNS DEPT)

Maybe EBAY ... or ??

Anybody got a clue ?

Maybe I should go for a walk in the rain, than watch this home shopping stuff

Seems though a lot of people are buying .... a lot ... impulse buying stuff that they are brainwashed into needing

A company I used to be a director of had discussions with QVC about an energy-saving product we made.

From memory, the contract said that WE (as the supplier) had to take back and refund QVC for any customer returns they sent to us.

In the end we didn't go ahead with QVC.

Any returns (and we get a very, very, small number) tended either to go for "use round the office", or get given to staff, or finally sold off as "used" on the website.

[As an aside, I know that another respondant has said they work in a centre where returns are repackaged and sold on to new customers. That respondant has, I'm glad to see, a US telephone number! Here in the UK, that practice is illegal - returns may only be sold on if clearly identified as such, and not just shipped on to the next customer as if they were new!]

QVC hadles it returns through several channels. They have outlet stores, most of the returned clothes is sold in bulk and end being sold through ebay, other items go back to the vendor. Report It

they are sold as seconds....online.

There are companies that buy up catalogue returns so maybe QVC disposes the same way

I work at a distribution center. Most of the returns we receive, if product is not damaged, is repackaged and put back into inventory to be resold. The customer is then credited for the return.

If the product is damaged, depending on source, then the product is either returned to the customer or immediately scrapped.

Charles Haire
canddhaire@yahoo.com
(270)339-5731
http://gibline.com/myfamilysfuture

If there's nothing wrong with the item, it gets sent out again.