I have been over charged by a major retailer and unable to get a refund. What recourse do I have?

I made the purchase over the phone. It took the sales associate 2 months to e-mail the receipt. I believed I had been over charged but could not decipher the codes on the receipt. I e-mailed him several times. I wrote to the store manager and did not get a reply. I wrote to their national customer service center and did not get a reply. I called my credit card company and they said because it was over 90 days they could not make an adjustment to my account. They called Sears and spoke with someone in HR who said she would help me resolve my issue. I spoke with her, forwarded all my e-mail correspondance. She did not reply to my e-mail. I called her on the phone and she said she had received my e-mail and sent a reply stating she had received it. She said she must have entered my address wrong. I e-mailed her again and asked her to respond. I have not heard from her. My order was for $1,500.00. I was over charged $130.00. I live 50 miles from the store.

First call the Sears corporate office and buypass HR and the customer service area. You need to speak with someone in electronic payments (or credit and debit cards). They should only have one department that can pull up credit card information due to the nature and security of having access to people's card numbers.

Pulling up your transaction they should be able to view it line by line to see what you were charged for, and whether or not any of the items were duplicated.

Were you charged for duplicates? Or are you being charged for merchandise you did not receive?

Duplicates are easier to spot, and they should already have a process in place to refund duplicate charges. That situation is fairly common in electronic funds transactions. The credit card staff should be able to assist you in resolving those.

If you did not receive merchandise you were charged for, then this becomes a customer service issue. At that point, let customer service know you are going to report the missing items as stolen - to your police department and you would like to speak to their loss prevention department. Because if they are unwilling to admit their employee made a mistake, then there must be a employee intentionally stealing customer's merchandise. Usually the loss prevention staff is trained on how to tell when they are dealing with a legitimate customer, and they can help you convince customer service to authorize either replacement of the missing items, or refunding the overpaid amount.

If you used your credit card, talk with the credit card company, they usually reverse the charges for things you do not recieve.

Call her again and do not get off the phone until you resolve it.

Write to your credit card IMMEDIATELY to dispute the charges. Tell them the whole situation.

If you didn't try to resolve it for over sixty day's your only recourse is to call your local radio station and find out who will go to bat for you. You must have the receipt for anything to work, plus proof the original price was less.
Sometimes there is just nothing you can do except write them a letter stating you refuse to shop there ever again.
Sorry I have no better answer. Everything I'm thinking is illegal.

You can contact local TV station that helps people that have trouble like you are talking about. Shelly Baily Shaw is one person. I don't if she is on channel 12 or 8.