How can I contact a US office of JA Henkel, the kife company?

The link below is their contact form. If you put in the US as your country it should be routed to the correct office.

Depending on why you want to contact them you might find it faster to go to one of your local knife shops. That is a store that only sells knives and not a major department store.

These stores will often have a local rep/office they deal with and may be able to give you more local contact information. They may even be able to help you faster if it is because of some product quality issue.

JA Henckel:

http://www.zwilling.com

What do I need to do if I think I may have a valid complaint or product claim?

In case you feel that you need to enforce the warranty regulations, we would like to inform you how to proceed correctly.





Your initial "port-of-call" should be where you purchased the product.


This may sometimes not be possible. In these cases you should check on our webpage, if there is a representative, subsidiary, agent or importer listed for your country - use the link "retailer" in the left hand menu bar. Contact the respective mail address and ask for advice.


You cannot find a representative? Use this mail address: marketing@zwilling.com, we shall address your problem as quickly as possible.


It may be necessary that we need to have a look at the product and you may be asked to send the product in. If you have digital image facilities this may help. Please do not send unsolicited pictures as we also operate on limited disk space and may need to make provisions for larger files.