How do i hold salespersons who are not on commission accountable for misordered material? other than dismissal

I have a buiding supply center which I employee several salespersons. If they misorder an item ie. doors, windows how can i hold them accountable other than making them pay for it or firing them. My storage rooms are filling up with misorders. I lose my butt when trying to sell at discounted prices or auctions. any ideas would be helpful

Whoa you need to start with the base of the problem. Why are your sales people not capable of ordering the correct items? Seems that would be part of their Job Description and expected of them. You need to implement a new ordering system. Maybe designate on administrative person to do all the ordering and also perhaps you should have to approve and check all orders prior to them being placed. Once people lose their freedom to do their jobs loosley, know they are being monitored and held accountable, they usually get with it or move on.

Maybe you could force them to take a couple of days off when a misorder happens.

Or, to allow a little give and take for honest mistakes, you could force them to take a couple of days off after they misorder more than 3 times in x amount of time.

First you need to identify the reason they are misordering so much.

Are the getting adaquate information?

Are they experienced and have ongoing training?

Are they just lax in their understanding of customer service?

Many more questions need to be answered and delt with.

I recommend you call the nearest SCORE office and talk with them.

You need an unbiased person to come in and identify the reasons and make needed recommendations.

This expense will be cheaper than the losses from misordered items.